Tailored Resident Care

Facility: Harmony Hills Assisted Living
Location: Phoenix, AZ
Pillar Focus: Tailored Resident Care

Background: Harmony Hills is a 100-bed assisted living facility with residents from those needing minimal support to individuals with complex medical conditions. The facility used to rely on a fixed nurse-to-resident ratio, which often left high-acuity residents without sufficient attention, while lower-acuity residents received more oversight than necessary.

Approach: To address these issues, Harmony Hills implemented an acuity-based staffing model that evaluates each resident’s needs daily. This system allows the facility to assign staff based on individual care requirements, ensuring residents with greater needs receive more personalized care, while more independent residents maintain their autonomy.

Outcome: After adopting the tailored care approach, Harmony Hills saw significant improvements. High-acuity residents experienced a 25% decrease in medical incidents over the next 2 years due to more attentive care, while lower-acuity residents appreciated having more freedom and control over their daily routines. Family satisfaction scores rose by 20%, with many noting the improved individualized attention their loved ones received.

Disclaimer: This case study is a hypothetical example and does not represent the actual operations of any specific facility.